Support

Make sure Wi-Fi is turned on and airplane mode is off. Move closer to the building’s access points and refresh the network list on your device.

If the network name doesn't appear, refresh your device's Wi-Fi list and move closer to an access point. If it still doesn't show, ask reception or raise a support ticket.

Forget the network, reconnect, and try opening a different website. Restart your device if the problem continues.

Confirm whether other people nearby can browse successfully. If several people are affected, contact support with your room or office number.

If no login page appears after connecting, you may already be online — open any website to check. Some devices delay showing the page; turning Wi-Fi off and on again usually brings it up.

Do not rely on a browser bookmark for an access page. Use the network details supplied by Simple Storage or Alreetech, and raise a support ticket if you still cannot get online.

Free Wi-Fi runs at up to 10 Mbps and Premium at up to 100 Mbps. If the connection feels slow, move closer to an access point and close heavy downloads or video streams.

Premium access runs for the period purchased. If you believe your access should still be valid, raise a support ticket with your unit or office number and the approximate time the problem started.

Premium access codes and online purchasing are not confirmed as live yet. If you have been given a code during testing or early roll-out, contact Alreetech support rather than sharing the code by email broadly.

Do not send passwords, access codes or payment details by email when requesting help.

Staff access is restricted to authorised Simple Storage staff and uses credentials supplied directly by Simple Storage or Alreetech.

Do not share Staff credentials with customers or visitors. If you cannot connect to the staff network, contact Alreetech support during support hours (Monday to Friday, 8am – 5pm) and confirm you are an authorised staff member.