Privacy notice

How this website and the Simple Storage Wi-Fi service handle your personal data under UK data protection law.

This notice covers both this website and the Simple Storage Wi-Fi networks (Free, Premium and Staff).

1. Who is responsible for your data

Data controller: Simple Storage Solutions, which operates the premises and decides why and how the Wi-Fi service is provided.

Data processor / service manager: Alreetech, Winlaton, Gateshead, which builds, manages and supports the Wi-Fi service and this website on Simple Storage's behalf.

Privacy contact: hello@alreetech.uk. Enquiries will be passed to Simple Storage where they relate to decisions only the controller can make.

2. What we collect and why

2.1 This website

This website does not use customer accounts, payment processing, analytics tracking or advertising. The only data handled is:

  • Support enquiries. If you email or telephone support, we receive whatever you choose to send — typically your name, contact details, unit or room number, device type and a description of the problem. We use this to respond to your enquiry and to improve the service. Please do not send passwords, access codes or payment details by email.
  • Server logs. The hosting provider's web server automatically records standard technical information for each visit: IP address, date and time, requested page, browser user-agent and referring page. This is used for security, troubleshooting and keeping the site running reliably.

2.2 The Wi-Fi service (from launch)

To operate the Free, Premium and Staff networks securely, the network equipment records technical information about connections:

  • device identifiers (such as MAC address and device name);
  • the network connected to, connection and disconnection times, and session duration;
  • the volume of data transferred and the IP address assigned to the device;
  • for Premium access, the access code used and its validity period.

We do not routinely inspect the content of your communications, and we do not sell or share connection data for marketing.

3. Lawful bases

Under the UK GDPR, we rely on:

  • Legitimate interests (Article 6(1)(f)) — operating a secure, reliable shared network; preventing misuse; investigating breaches of the acceptable use policy; and responding to support enquiries.
  • Performance of a contract (Article 6(1)(b)) — providing Premium access that a customer has purchased, and Staff access as part of employment arrangements.
  • Legal obligation (Article 6(1)(c)) — where we are required to retain or disclose information by law, including in response to a valid request from law enforcement.

4. Who we share data with

  • Hosting provider — this website runs on UK-based shared hosting; the provider processes server logs as part of hosting the site.
  • Upstream internet service provider — traffic to and from the internet necessarily passes through the connectivity provider serving the premises.
  • Between Simple Storage and Alreetech — as controller and processor, to run and support the service.
  • Law enforcement and authorities — where the law permits or requires disclosure, for example in connection with suspected unlawful use of the network.

Personal data is not transferred outside the United Kingdom by us. We do not use analytics providers, advertising networks or third-party font or script CDNs on this website.

5. Cookies

This website does not set tracking or analytics cookies. If the Wi-Fi service later introduces a captive portal or login page that uses cookies or similar technologies, this notice and an appropriate cookie notice will be updated before they are enabled, in line with the Privacy and Electronic Communications Regulations (PECR).

6. How long we keep data

  • Support emails: up to 12 months after the enquiry is resolved, then deleted.
  • Website server logs: up to 30 days, in line with the hosting provider's standard rotation.
  • Wi-Fi connection logs: up to 90 days, unless a specific incident or legal obligation requires longer retention.
  • Premium access records: for the duration of the customer's stay plus 12 months, to handle queries and disputes.

7. Your rights

Under UK data protection law you have the right to:

  • request access to the personal data we hold about you;
  • request correction of inaccurate data;
  • request erasure of your data where there is no lawful reason to keep it;
  • object to, or request restriction of, processing based on legitimate interests;
  • request a copy of data you provided to us in a portable format, where applicable.

To exercise any of these rights, contact hello@alreetech.uk. We aim to respond within one calendar month.

If you are unhappy with how your data has been handled, you have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk or 0303 123 1113.

8. Security

Access to connection logs and support correspondence is restricted to those who need it to run the service. The Staff network is segregated from customer networks. No shared Wi-Fi network can be guaranteed secure, so we recommend using encrypted websites and a VPN for sensitive activity — see the acceptable use policy.

9. Children

The service is intended for Simple Storage customers and staff. It is not directed at children, and we do not knowingly collect children's data beyond the technical connection information described above.

10. Changes to this notice

We may update this notice from time to time, for example when the Wi-Fi service launches features such as a captive portal or online Premium purchasing. The current version will always be published at storage.alreetech.uk/privacy.html.

11. Contact